Role: Incident Handler
The Incident Handler provides an initial interface to the Incident Management process. This role is responsible to record the incident, perform an initial analysis and provide workaround, if available in the known error database.
Relationships
Performs:
Conduct Initial Investigation And Resolve Incident
Escalate Incident To Next Level
Responsible for:
Additionally Performs:
Modifies:
Incident Closure Record
Incident Communication
Incident Reassignment Communication
